- Account Details
- Contact Us
![Reward Points]()
- Create an Account
Frequently Asked Questions
Find answers to common questions about Rewards, Coupons & Gift Vouchers
Important: Partial Coupon Usage
If your order total is less than your coupon value, the remaining balance is automatically converted to Reward Points in your account for future use. The original coupon code cannot be used again, but your balance is safe!
Coupon Codes
Q How do I use my Coupon Code?
1
Browse & Select
Choose a Gift Voucher brand (Flipkart, Amazon, etc.) and select the denomination
2
Add to Cart
Click "Add to Cart" button
3
Apply Coupon
At checkout, enter your coupon code in the "Apply Discount Code" field and click "Apply"
4
Complete Order
Place your order and receive your Gift Voucher via email within 48 hours
Note: You can checkout as a guest - no login required to redeem your coupon code!
Q I used my coupon partially. Why is it showing "Invalid" now?
This is the most common question we receive! Here's how it works:
Important: Each coupon code can only be used ONCE. When you place an order with a value less than your coupon, the system automatically:
- Uses the required amount from your coupon
- Converts the remaining balance to Reward Points in your account
- Marks the coupon as "Used"
Example:
- Your Coupon: Rs. 2,000
- Your Order: Rs. 500 (Flipkart Voucher)
- Remaining: Rs. 1,500 converted to 1,500 Reward Points
Your Balance is Safe!
Login to your account and check "My Reward Points" to see your available balance. Use these points on your next order!
Login to your account and check "My Reward Points" to see your available balance. Use these points on your next order!
Q Can I use multiple Coupon Codes in one order?
No. Only one coupon code can be applied per order. If you have multiple coupon codes, you will need to place separate orders for each.
Tip: You can combine a Coupon Code with Reward Points in the same order to maximize your savings!
Q What is the validity of my Coupon Code?
Reward Coupon Codes come with lifetime validity - they don't expire!
Note: While the coupon doesn't expire, once you order a Gift Voucher (like Amazon/Flipkart), that voucher will have its own expiry date (usually 1 year from issuance).
Q Can I cancel or disable a Coupon Code?
No. Once issued, Reward Coupon Codes cannot be cancelled or disabled. They are like currency and should be kept secure.
Reward Points
Q How do I use my Reward Points?
1
Login to Your Account
Reward Points are linked to your account, so login is required to use points
2
Add Items to Cart
Browse and add Gift Vouchers to your cart
3
Apply Points at Checkout
Check the "Use my reward points" checkbox on the checkout page
4
Complete Order
Your points will be deducted and order placed!
Q Where do my Reward Points come from?
Reward Points can be credited to your account from:
- Partial Coupon Usage: Unused balance from coupon codes automatically converts to points
- Company Rewards: Your employer may credit points for performance, milestones, or loyalty programs
- Promotional Offers: Special campaigns and bonus points
Value: 1 Reward Point = Rs. 1
Q How do I check my Reward Points balance?
To check your Reward Points balance:
- Login to your account
- Go to "My Account" section
- Click on "My Reward Points"
You'll see your current balance and transaction history showing all credits and debits.
Q Can I combine Reward Points with a Coupon Code?
Yes! You can use both a Coupon Code and Reward Points in the same order.
Example:
- Order Total: Rs. 2,000
- Coupon Applied: Rs. 1,500
- Reward Points Used: 500 pts (Rs. 500)
- Amount to Pay: Rs. 0
Q Do Reward Points expire?
Reward Points typically have a long validity period. Check with your company's reward program administrator or contact our support team for specific validity details related to your account.
Gift Vouchers
Q How will I receive my Gift Voucher?
Gift Vouchers are delivered via email only. After placing your order:
- You will receive the voucher details (Code + PIN) to your registered email
- Delivery time: Within 48 hours (usually much faster)
- Check your Spam/Junk folder if you don't see the email
Important - Corporate Email Warning:
If you're using a corporate/office email, your company's firewall may block voucher emails. We strongly recommend using a personal email (Gmail, Yahoo, Outlook) for receiving vouchers.
If you're using a corporate/office email, your company's firewall may block voucher emails. We strongly recommend using a personal email (Gmail, Yahoo, Outlook) for receiving vouchers.
Q I didn't receive my Gift Voucher email. What should I do?
If you haven't received your voucher email:
- Check Spam/Junk folder - Voucher emails sometimes land there
- Check Promotions tab - Gmail users should check the Promotions tab
- Wait 48 hours - Some vouchers may take up to 48 hours to process
- Verify email address - Ensure you entered the correct email during checkout
Corporate Email Issue:
Many corporate email systems block automated emails with voucher codes. If you used an office email, the voucher may have been blocked by your company's firewall. Contact our support team with your Order ID.
Many corporate email systems block automated emails with voucher codes. If you used an office email, the voucher may have been blocked by your company's firewall. Contact our support team with your Order ID.
Still not received? Contact us at rewards@offineeds.com with your Order ID.
Q Can I transfer my Gift Voucher to someone else?
Yes! All Gift Vouchers are digital and fully transferable. You can share the voucher code and PIN with anyone, and they can use it on the respective brand's website/app.
Q What is the validity of Gift Vouchers?
Each brand's Gift Voucher has its own validity period, usually 1 year from the date of issuance. The expiry date is mentioned in the voucher email.
Common Voucher Validity:
- Amazon: 1 year
- Flipkart: 1 year
- Myntra: 1 year
- BigBasket: 6 months to 1 year
Q What denominations are available?
Most brands offer Open Denominations where you can enter any custom amount:
Open Denomination Range: Rs. 10 to Rs. 10,000
You can enter any amount within this range based on your coupon/points balance.
You can enter any amount within this range based on your coupon/points balance.
Some brands may also offer fixed denominations like Rs. 100, Rs. 500, Rs. 1000, etc.
Tip: Check each brand's product page for available denomination options.
Q Which brands are available for Gift Vouchers?
We offer Gift Vouchers from 50+ popular brands including:
- Shopping: Amazon, Flipkart, Myntra, Ajio, Lifestyle
- Food & Dining: Swiggy, Zomato, Domino's, Pizza Hut, Starbucks
- Entertainment: BookMyShow, PVR, Netflix
- Travel: MakeMyTrip, Cleartrip, Uber
- Grocery: BigBasket, Grofers
- And many more!
Browse our website to see all available brands.
Orders & Delivery
Q Do I need to login to place an order?
No, login is not mandatory. You can use Guest Checkout to redeem your coupon code without creating an account.
When to Login:
- If you want to use Reward Points (points are linked to your account)
- If you want to track your order history
- If you have Reward Points from partial coupon usage
Q Can I change or cancel my order?
No. Once an order is placed, it cannot be changed or cancelled. Please review your order carefully before placing it.
Double-Check Before Ordering:
- Verify the brand and denomination
- Confirm your email address is correct
- Ensure you're using a personal email (not corporate) for receiving vouchers
Q Can I pay extra for a higher value voucher?
No. This portal is designed exclusively for redeeming rewards. You cannot make additional payments. Your order value must be covered entirely by your Coupon Code and/or Reward Points.
Q How do I track my order status?
To check your order status:
- Login to your account
- Go to "My Orders" section
- View all your orders and their current status
Order statuses:
- Pending: Order received, processing
- Processing: Voucher being generated
- Complete: Voucher sent to your email
Account
Q How do I create an account?
If your company has set up a rewards program:
- Your account may already be created by your administrator
- Use the "Forgot Password" option to set your password
- Or contact your company's HR/Admin for login credentials
You can also create a new account during checkout by registering with your email address.
Q I forgot my password. How do I reset it?
To reset your password:
- Click on "Login" button
- Click "Forgot Password?"
- Enter your registered email address
- Check your email for the password reset link
- Set a new password
If you don't receive the reset email, check your Spam folder or contact support.
Q Can I change my email address?
To change your account email address, please contact our support team at rewards@offineeds.com with:
- Your current email address
- Your new email address
- Reason for change
Still Have Questions?
Our support team is here to help you!