Frequently asked questions
Everything you need to know about redeeming your reward points for global gift vouchers.
Do I need an account to order?
Yes. The Global store is redeemed with reward points and/or a coupon code, both of which need sign-in, so you must be signed in to order. You can create an account in seconds from the Sign in page.
How does the Global store work?
Pick your country from the selector in the header, browse global brands by category, choose a denomination and redeem your reward points to cover the full amount. Your voucher is delivered instantly on-screen and by email.
How are points valued?
Points are redeemed against the voucher value in your selected country’s currency (1 point = 1 unit of that currency). Your available balance is shown in the header once you sign in.
Which countries and currencies are supported?
Over 90 countries are covered, including India. The catalogue and prices update automatically to show the brands available in your region, in your local currency, when you change the country selector.
Are Indian brands available here too?
Yes. India is now part of this single Global store — just select India from the country selector to see Indian brands and pricing. There is no longer a separate India store to switch to.
When do I receive my voucher?
Instant-delivery brands return your code within seconds on the confirmation screen and by email. A few brands are fulfilled within a short window — you’ll be notified by email as soon as the code is ready.
How can I pay for my order?
You can pay with your reward points, a coupon code, or a combination of both — there are no card payments here. Enter your coupon in the cart or at checkout and it is applied against the order value; your points cover whatever remains.
Where do I enter a coupon code?
Add your coupon in the cart or on the checkout page and tap Apply. You’ll see exactly what it is worth before you place the order. If a coupon is worth more than your order, the leftover value is banked to your reward points balance for next time.
What if my order fails after points are deducted?
If a voucher cannot be issued, the points are automatically returned to your balance. If you ever see a mismatch, contact support with your order number and we’ll reconcile it.
Do vouchers expire?
Validity is set by each brand and is shown on the brand’s page before you order. Reward points in your account do not expire while your account is active.
How safe is the transaction?
Every transaction runs over a secured, encrypted connection and vouchers are sourced through authorised global aggregators. Your account and balance are protected with bank-grade security.
Whom do I contact for support?
Email us at rewards@offineeds.com with your order number and we’ll get back to you, typically within 24 hours.