Frequently asked questions
Everything you need to know about redeeming your reward points for global gift vouchers.
Do I need an account to order?
Yes. Orders are paid with reward points or a coupon code, both of which belong to an account, so you sign in or create an account before you place an order. The checkout offers both; creating an account takes a minute.
How does the store work?
Pick your country in the header, browse the brands available there, choose a denomination and place the order with your points, a coupon code or both. The voucher appears on the confirmation screen, under My Account → My Vouchers, and in your email.
How are points valued?
1 point = ₹1 of voucher value. Vouchers in other currencies are priced at the day’s rate shown in the header (for example “$1 = 98 pts”), fixed once a day. The points shown at checkout are exactly what is deducted. Your balance is shown in the header once you sign in.
Which countries and currencies are covered?
More than 70 countries, India included. Change the country in the header and the catalogue, currency and prices switch to that country. Your account, balance and vouchers stay the same whichever country you choose.
Are Indian brands available?
Yes. Select India in the header for Indian brands priced in rupees. There is no separate India store any more; everything is in this one store.
When do I receive my voucher?
Most brands deliver within seconds, on screen and by email. A few brands fulfil within a short window and you are emailed as soon as the code is ready. Vouchers delivered as a link show an “Activate Voucher” button that opens the brand’s secure page.
How can I pay?
With reward points, a coupon code, or a mix of both. There are no card payments. Apply the coupon in the cart or at checkout; it is credited to your wallet as points and the order is paid from your points.
What happens to a coupon worth more than my order?
The whole coupon value is credited to your wallet when you apply it, so whatever your order does not use stays in your balance for next time. A coupon code works once.
Why am I asked for a one-time code at checkout?
For some brands we confirm your email or, for Indian brands, your mobile number before placing the order, so the voucher reaches the right person and can be supported by the brand. Enter the code sent to you and continue.
Can I cancel or return a voucher?
No. A voucher code is live the moment it is delivered, so it cannot be cancelled, exchanged or refunded once issued. Please check the brand, amount and country before you place the order.
What if my order fails after points are deducted?
If the voucher cannot be issued, the points come back to your wallet automatically, usually within minutes. If you see a mismatch, email rewards@offineeds.com with the order number and we reconcile it.
Do vouchers or points expire?
Voucher validity is set by the brand and shown on the brand page and on the voucher. The store does not expire your points; the organisation that gave them to you may set an end date for its programme, in which case it will tell you.
Where do I find my vouchers and history?
My Account → My Vouchers lists every voucher with its code, amount and validity. The points history shows what you received and spent.
I switched country and the page changed. Why?
Every country has its own brands, currency and prices, so switching country takes you to that country’s home page. Your cart is kept.
Can I send points to a colleague?
Yes. My Account → Transfer points lets you send part of your balance to another member by email. Transfers are immediate and cannot be reversed, so check the address before you send.
What is Business Rewards?
A console for organisations: fund a balance, send points to your people, see who redeemed what and export reports. Open Business Rewards in the menu to request an account; it is enabled after our team approves it.
How safe is this?
The store runs over an encrypted connection, voucher codes are stored encrypted, and vouchers come only through authorised distributors. Never share a voucher code or one-time code with anyone; we will never ask for them.
Whom do I contact for support?
Email rewards@offineeds.com with your order number. We reply within one working day.