Voucher Terms & Conditions

1. Who issues the voucher

Every voucher is issued by the brand named on it (or that brand's authorised distributor). OffiNeeds obtains vouchers through authorised gift card distributors in India and abroad and delivers them to you. The brand's own terms apply to the use of the voucher; the key points are summarised on each brand page under "Terms" and "How to redeem", and they prevail over this page where they differ.

2. Delivery

• Vouchers are digital. They are sent to the email address on your account and are kept under My Account → My Vouchers, where the code, PIN (if any), amount and validity are shown.
• Most brands deliver within seconds of placing the order. A few brands fulfil within a short window; you are emailed as soon as the code is ready. If a voucher has not arrived within 24 hours, write to rewards@offineeds.com with the order number.
• Some vouchers are delivered as a link to the brand's secure page ("Activate Voucher") rather than as a code. Open it from a device you trust.
• A voucher is delivered to the account that placed the order. We cannot redirect a delivered voucher to someone else.

3. Validity and use

• Validity is set by the brand and is shown on the brand page before you order and on the voucher itself. We cannot extend or reinstate an expired voucher.
• A voucher works only with the brand, in the country and in the currency shown on it. A US-dollar voucher for a US brand can be used only on that brand's US service, and so on. Choose the country selector carefully before you order.
• Whether a voucher can be used in parts, combined with offers, used online and in store, or topped up with another payment depends on the brand. Minimum order values, product exclusions and account requirements set by the brand apply.
• Vouchers are not legal tender, carry no interest and cannot be exchanged for cash by OffiNeeds. Some brands may allow a cash-out where the law of their country requires it; that is between you and the brand.

4. Cancellation and refunds

• A voucher cannot be cancelled, returned or refunded once it has been issued. The code is live and usable from the moment it is delivered, so an issued voucher cannot be taken back.
• If the brand or distributor fails to issue the voucher, the points you used are returned to your wallet automatically, and any coupon value is kept in your wallet as points. This normally happens within minutes; in rare cases a failed order is confirmed the next working day.
• If you were charged points but received no voucher and no refund, email rewards@offineeds.com with the order number. We check with the distributor and either deliver the voucher or return the points.

5. Keep your code safe

A voucher code is like cash. OffiNeeds, the brand and the distributor are not responsible for a code that is lost, deleted, shared, forwarded, screenshotted to others or used by someone you gave it to after delivery. Never give a voucher code to anyone who contacts you asking for it; OffiNeeds will never ask for your code.

6. If a brand refuses a valid voucher

Contact us at rewards@offineeds.com with the order number, the brand, the date and what happened. We take it up with the distributor and the brand. Where the voucher is found to be faulty before any use, it is replaced or the points returned. We cannot help with vouchers that have already been fully or partly redeemed, or that were refused for reasons under the brand's own rules (expiry, exclusions, minimum spend, country mismatch).

7. Pricing in points

Indian-rupee vouchers cost one point per rupee of face value. Vouchers in other currencies are priced at the rate shown in the Store header on the day of the order; that rate is fixed once a day and already includes our costs, so the number of points shown at checkout is what is deducted. A brand may show a small handling fee on its page; it is included in the points price.

8. Misuse

Vouchers obtained through fraud, points credited in error, or codes used in breach of the brand's terms may be cancelled by the brand or distributor without refund, and the account may be closed.