Hotels.com US

Details & Frequently Asked Questions

How to Redeem / Use
  • Visit www.hotels.com/gc
  • Search the destination and desired dates of travel
  • Select the hotel and room type you wish to book
  • Select "Pay Now" if applicable
  • Enter your Gift Card number and PIN
  • Additional Information: Only one gift card can be redeemed per online booking, but multiple gift cards may be combined into one gift card with a maximum value of $2000 by visiting the balance transfer tab found at https://hotels.jigsawbusinesssolutions.com/us/en-us/merge.
  • If the amount of the booking exceeds the value of the gift card, additional payment will be due with a credit or debit card.
  • When redeeming, hotel booking must be paid for in advance of arrival to the hotel by selecting the “Pay Now” option, instead of “Pay Later” at the hotel.
  • Bookings are subject to availability and the hotel's terms and conditions.
  • A Gift Card cannot be used for: Bookings paid for at the hotel, bookings made over the phone, package bookings i.e. hotel + flight, bookings made through Group Travel Services, bookings made prior to receipt of Gift Card.
Terms & Conditions
  • Usable up to balance only for new hotel bookings at www.hotels.com/gc.
  • Only one gift card can be redeemed per online booking, but multiple gift cards may be combined into one gift card with a maximum value of $2000 by visiting the balance transfer tab found at www.hotels.com/gcbalance.
  • Not redeemable at hotel locations or if you choose the Pay at Hotel option online.
  • Not redeemable toward existing bookings.
  • Not redeemable for Packages or bookings made through the Groups and Meetings tab.
  • Not redeemable for cash unless required by law. Not reloadable. Safeguard the card.
  • Not replaced if lost or stolen.
  • Card is distributed by Hotels.com.
  • However, Hotels.com is not an obligor to card owner.
  • CARDCO CXXXIX, Inc. is the card issuer and sole obligor to card owner.
  • CARDCO may delegate its issuer obligations to an assignee, without recourse.
  • If delegated, the assignee, and not CARDCO, will be sole obligor to card owner.
  • Purchase, use or acceptance of card constitutes acceptance of these terms.
  • For balance or other inquires visit www.hotels.com/gcbalance or call US Toll Free 1-888-999-4468.
About Hotels.com US

The Hotels.com Gift Card is redeemable towards bookings at hundreds of thousands of places to stay in 200 countries and territories, ranging from international chains and all-inclusive resorts to local favorites and bed & breakfasts. Redeemable on Hotels.com, the Hotels.com Gift Card can be used in conjunction with member-only-deals and promotions. Bookings with the Hotels.com Gift Card count toward free nights with Hotels.com® Rewards where customers can earn a free* night for every 10 nights stayed. For more information visit www.hotels.com/giftcards or e-mail giftcards@hotels.com.

*Subject to Hotels.com Rewards terms and conditions, as set out at www.Hotels.com.